Here you can check the frequently questions in the anonymous reporting channel of Dabo Consulting demo
Yes. The channel is open for different actors in the business ecosystem to help detect illegal activities. In any case, in the case of complaints about the service offered, there are other channels enabled to present such complaints.
Some tips to achieve maximum anonymity, in addition to informing that the complaint is anonymous are:
Unfortunately, and for security reasons, only the whistleblower knows your access code and password. If you lose any of them, you will not be able to follow up on the communication, that does not mean that the communication does not take its course, simply that you will not be able to see how it progresses, nor provide more information if the company requires it.
No, this channel is not intended to manage urgencies or emergencies. Contact the authorities or emergency services in this case.
In the complaint process you can decide whether to inform your personal data or not. If you choose not to, you will need to set up your own follow-up through the whistleblowing channel to see progress and resolution. The channel will offer you a username and password to access the progress of the complaint. The channel is independent of the company and does not record information of the ip from where it connects.
Those criminal offenses established both in the Spanish Criminal Code and in regulations of other countries in which the company operates, which are carried out by a legal representative or employee.